Shipping & Delivery
LOCAL SHIPPING (SINGAPORE)
| STANDARD SHIPPING (FULFILLED BY NINJA VAN) |
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*Working days do not include weekends & public holidays.
*For items weighing more than 2kg, the shipping fee will be higher than SGD 4, based on weight.
INTERNATIONAL SHIPPING
For international shipping, contact us at margomanner@gmail.com.
HOW DO I TRACK MY ORDER?
Please check your email for your tracking number.
You may track your order here: Ninja Van Tracking.
LOST PACKAGES
Once your package has been handed over to our third-party delivery partners, it is under their responsibility. Margo Manner shall not be held responsible for any lost parcels if substantial proof of delivery can be provided.
Any reports of lost packages will be escalated to the respective third-party delivery partner, and Margo Manner will make reasonable efforts to assist in compensation claims, if any, on a case-by-case basis.
INACCURATE OR INCOMPLETE ADDRESS
In the case of incorrect addresses, if it is an existing address that can be delivered to, we are unable to guarantee retrieval of the parcel. Should the address not exist, your parcel will be arranged to be returned to us.
International orders with incorrect/incomplete addresses should be returned to us upon failed delivery. This process can take up to 1 to 3 months.
Ensure your correct and complete address, along with your contact number, is provided. Any order with incomplete or incorrect information may result in unsuccessful or delayed deliveries or returns.
Redelivery costs will be borne by the customer.
UNSUCCESSFUL DELIVERY
In most cases, local couriers will make two attempts for delivery. After two failed attempts, your parcel will be returned to us. Please ensure you provide the correct and complete address, along with your contact number.
Any order with incomplete or incorrect information may result in unsuccessful or delayed deliveries, or returns. Any unclaimed parcels returned or failed delivery due to an error on your part will incur a redelivery fee.
We are not liable for any lost or unsuccessful delivery due to an error on your part.